Service Assurance Specialist with ref. 894808

Service Assurance Specialist – Sydney
My client is seeking an experienced Service Assurance Specialist to join our team in Sydney. This is a great opportunity to lead IT service delivery and drive continuous improvement in a dynamic environment

Responsibilities:

Lead the delivery and monitoring of portfolio services, ensuring service availability targets are met.
Manage expectations and requirements for service delivery.
Capture, analyze, assess, and prioritize new service delivery initiatives.
Coordinate the delivery of services to meet quality standards.
Implement a standardized process for operational demand, performance discussions, and service transitions.
Ensure stakeholder satisfaction by assessing expectations, addressing gaps, and influencing perceptions of service quality.
Manage communication during high-impact incidents, providing updates and resolving issues.
Provide input on incidents, changes, or projects that may affect services.
Ensure adherence to the IT process framework and governance model.
Serve as the escalation point for service-related issues.
Oversee service performance, quality, and stability, with problem management for all critical incidents.
Manage the transition of new services into Business As Usual (BAU).

Experience & Skills Required:

Minimum 5+ years of experience in Service Delivery and Support.
Proven track record in managing customer relationships and driving outcomes.
Experience in the project life cycle and transitioning services to BAU.
Strong expertise in problem management.
Ability to influence and negotiate effectively.
Skilled in risk mitigation and decision-making.
Relevant formal qualifications and certifications in IT service management.

Location:	Sydney
Capability:	Project Services
Job type:	Contract/Temporary
Contact name:	Vasudha VR
Contact email:	vasudha.v@interpropeople.com
Job ref:	894808
Published:	over 1 year ago
Duration:	6months and extendable
Expiry date:	11 October 2024