Service Assurance Specialist

Location: Sydney
Capability: Project Services
Job type: Contract/Temporary
Contact name: Vasudha VR

Contact email: vasudha.v@interpropeople.com
Job ref: 894808
Published: 8 months ago
Duration: 6months and extendable
Expiry date: 11 October 2024
Service Assurance Specialist – Sydney
My client is seeking an experienced Service Assurance Specialist to join our team in Sydney. This is a great opportunity to lead IT service delivery and drive continuous improvement in a dynamic environment
 
Responsibilities:
  • Lead the delivery and monitoring of portfolio services, ensuring service availability targets are met.
  • Manage expectations and requirements for service delivery.
  • Capture, analyze, assess, and prioritize new service delivery initiatives.
  • Coordinate the delivery of services to meet quality standards.
  • Implement a standardized process for operational demand, performance discussions, and service transitions.
  • Ensure stakeholder satisfaction by assessing expectations, addressing gaps, and influencing perceptions of service quality.
  • Manage communication during high-impact incidents, providing updates and resolving issues.
  • Provide input on incidents, changes, or projects that may affect services.
  • Ensure adherence to the IT process framework and governance model.
  • Serve as the escalation point for service-related issues.
  • Oversee service performance, quality, and stability, with problem management for all critical incidents.
  • Manage the transition of new services into Business As Usual (BAU).
  
Experience & Skills Required:
  • Minimum 5+ years of experience in Service Delivery and Support.
  • Proven track record in managing customer relationships and driving outcomes.
  • Experience in the project life cycle and transitioning services to BAU.
  • Strong expertise in problem management.
  • Ability to influence and negotiate effectively.
  • Skilled in risk mitigation and decision-making.
  • Relevant formal qualifications and certifications in IT service management.