Lead Delivery Manager [EL-2]

Location: Canberra
Capability: Project Services
Job type: Contract/Temporary
Salary: $Hourly
Contact name: teja Kuchimanchi

Contact email: teja.k@interpropeople.com
Contact phone: 0481 967 567
Job ref: 1120457
Published: 9 days ago
Duration: 12 + 2 x 12 months potential extensions available
Expiry date: 31 July 2026
Startdate: 03 August 2026
  • Contract Length:12‑month initial contract, with further 2 x 12‑month extensions available
  • Security Clearance: Must be an Australian Citizen and hold a minimum NV2 security clearance
  • Location: Canberra, ACT based role with on-site requirement

About the organisation

Join a large government organisation delivering critical technology services that support business operations across Australia and internationally. This role offers the opportunity to work on high-impact IT initiatives in a complex enterprise environment.

About the team

The team manages the end-user desktop environment and core workplace technologies, including:
  • Standard Operating Environment (SOE)
  • Active Directory
  • Exchange
  • Microsoft Endpoint Configuration Manager (MECM)
  • Application Packaging
  • The team works closely with internal stakeholders and external service providers to ensure reliable and secure technology services.
  
What you'll do

As the Project / Delivery Manager, you'll be the key contact for managed ICT service providers and internal technical teams.

Your responsibilities will include
  • Managing the delivery of managed ICT services from end to end
  • Reviewing and renewing ICT service contracts
  • Identifying technical risks and preparing requirements for market approaches and tenders
  • Leading the transition of new services and service providers
  • Monitoring service performance against SLAs and KPIs
  • Coordinating with technical teams and vendors to ensure smooth operations
  • Building strong relationships with stakeholders at operational and executive levels
  • Managing risks, issues, releases, and service improvements
  • Facilitating meetings, recording actions, and tracking outcomes
  • Ensuring service documentation and escalation processes remain current
 
Must-have skills
  • Proven experience successfully delivering technical projects
  • Experience with Australian Public Service (APS) procurement, Approach to Market (ATM), and tender processes
  • Strong communication skills, with the ability to explain technical concepts to non-technical audiences
  • Excellent stakeholder and relationship management skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Experience facilitating meetings, managing action items, and keeping senior stakeholders informed
  • Strong risk, issue, and release management capabilities
  
Nice-to-have skills
  • 5+ years' experience in delivery management or service delivery
  • Strong understanding of IT Service Management (ITSM), including: Incident Management, Problem Management, Change Management and Request Management
  • Knowledge of Agile delivery methodologies
  • Experience using project and service management tools
  • Experience managing enterprise desktop, messaging, or workplace technology environments
  • Understanding of Technology Service Management (SFIA ITMG Level 6)
If you’re interested in applying, please submit your application today. The role closes on 07/07/2026 before 12:00 pm, don’t miss out!

Feel free to reach out to me for a confidential chat about the role.