Google Workspace Support Engineer

Location: Sydney
Capability: Development
Job type: Contract/Temporary
Contact name: Misbah Shaikh

Contact email: misbah.s@interpropeople.com
Contact phone:
Job ref: 1115921
Published: 10 days ago
Duration: 9-months
Expiry date: 30 July 2026
Startdate: 13 July 2026

Primary Accountabilities
  • Provide 2nd-3rd level administration and support of our Google Workspace platform as one of 3 primary administrators
  • Configuration of all policies and settings in Admin console in consultation with the Workspace Platform Owner/technical lead, in accordance with best practice and internal change management processes
  • Troubleshooting and problem solving to resolve issues, including email delivery and complex issues involving other teams and related platforms
  • Assist with project support, eg for migration projects
  • Provide assistance and advice to other Technology services teams and initiatives as required
  • Chrome browser and device management, MDM
  • Proactively monitor Workspace security health and follow Security best practices to protect our organisation’s data and safeguard email delivery
  • Assist and collaborate with Cyber/Security team on Security related initiatives
  • Raising, coordinating and presenting Change requests via Servicenow platform
  • Ensure support tickets and incidents are resolved in a timely and professional manner, assigning to other relevant teams and escalating to Google Support as required. Communicate with and respectfully manage the expectations of customers.
  • Collaborate with other Technology teams, eg to resolve issues, facilitate project initiatives and identify new requirements
  • Liaise with 3rd parties and other support teams to achieve desired outcomes
  • Continuous improvement - proactively look for ways to improve and optimise Google Workspace platform. Anticipate and be responsive to customers, business processes, operational needs and issues through improving monitoring, alerting and automation capabilities.
  • Maintain product knowledge of features and releases and proactively identify significant changes with end user and business impacts
  • Be a point of contact and subject matter expert, to promote and help end users better utilise Google Workspace
  • Prepare and maintain documentation, assist with drafting and review of documentation and communications as required
  • Exhibiting professional communication skills and customer-first focus to deliver an exceptional service in a close-knit team, operating remotely across multiple locations
  
Knowledge, skills and experience:
  • Google Workspace Administration as a SuperAdministrator in a medium-large enterprise organisation
  • Medium-advanced functional knowledge of Google Workspace apps (ie Docs, Sheets, Slides etc)
  • Use of additional support tools eg GAM
  • DNS, email security and deliverability troubleshooting
  • Scripting/coding eg AppsScript, Python (desirable)
  • GCP (desirable)
  • Other related platforms eg Exchange, Azure / Active Directory, Windows file servers (desirable)
  • Displays passion, initiative, accountability and responsibility for always doing the right thing for our customers
  • Passion for problem solving - identify and resolve problems in a timely and effective manner
  • Excellent organisational, time management and communication skills
  • Knowledge of ITIL processes preferred
 How to apply
If you’re interested in applying, please submit your application today. 

Feel free to reach out to me at Misbah ​Shaikh - misbah.s@interpropeople.com for a confidential chat about the role.